Poate va intereseaza, sau cunoasteti pe cineva interesat de un job "junior level", dar destul de bine platit:
Tech Support Agents
Responsibilities:
• Provides technical guidance in activities associated with the identification, prioritization and resolu-tion of reported problems by telephone and e-mail;
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of company environment;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Requirements:
• Student or University Graduate (Technical University Degree is an advantage);
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Preferably experience in the provision of remote IT support;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in English is a must;
• Fluency in one other language: French, Spanish, Italian, German, Portuguese, Dutch, Polish, Swedish, Russian;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns;
• Microsoft Certifications are highly desirable.
